Refund & Cancellation Policy

What is your refund policy?

The Sennheiser store by Digital River offers a 30-day money-back guarantee. To request a refund, you must call Digital River Customer Service at 1-877-733-7876 (EN) or (952) 392-0981 (FR).

How do I cancel my order?

To cancel your order, you must call Digital River Customer Service at 1-877-733-7876 (EN) or (952) 392-0981 (FR).
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. If your order cannot be cancelled, you will get an email notification when the order is shipped.
If you chose to pay by check or money order and have not yet sent your payment, your order will automatically be cancelled after 30 days.

When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).

Where do I ship my return?

If you would like to make a return, please mail it to this address:
Sennheiser Canada, 275 Kesmark St, Dollard-Des Ormeaux, QC H9B 3J1, Canada